When it comes to the service industry, customers will always be kings and queens. Customer-focused companies are the most successful nowadays. Disregarding consumers’ choices, such as canceling ‘Payment on Delivery’ and forcing customers to pay before an item is delivered, or gently restricting customers when it comes to returning an item, would not position a business as customer-centric.
Ordering items online has become a simple process. Simply go to Kenya’s popular and trusted eCommerce store, Jamboshop, and order your preferred product (s), and it will be delivered to your home in 3 to 10 business days. All else being equal, the delivery should go smoothly and without incident, and both parties should be pleased.
However, there are times when a consumer or buyer is forced to return goods, most likely owing to a defect or the wrong product being delivered. Sometimes the buyer simply does not desire the product for no apparent reason. Returning an item purchased online and receiving a refund should not be as difficult as some eCommerce companies purposefully make it. Jamboshoppe Kenya, your top online retailer, provides 5 return policies that all online customers should be aware of.
- No charge at all on Returned Products
Returning goods will cost you nothing, regardless of the reason for the return. The expense will be covered by Jamboshop. As a result, you as a client, pay nothing to return an item. Having stated that, it is critical to consider the factors influencing a return and have them at the tips of your fingers.
- You may return a product or products for any reason.
There are a variety of reasons to return goods, including the fact that it is incorrect, damaged, defective, or counterfeit. Or maybe you decided you didn’t want the thing/product anymore (this reason does not apply to fashion items only such as underwear, adult toys, perfumes or beauty products, hair extensions, and jewelry). If you decide not to keep an item after it has been delivered, make sure all seals, tags, and accessories are still there. You will receive free assistance in returning the items from the delivery person or the pickup location.
- Full Refund of Cost of Purchase & Shipping on all Prepaid orders
This is primarily for clients who paid in advance for their purchases. If customers return goods, they will receive a refund. No deductions will be made. Importantly, the refund time begins when the item you wish to return is picked up by a delivery agent, in this case, our trusted courier service providers, and ends when the refund procedure is completed. The reimbursement period for Nairobi, Kisumu, and Mombasa, as well as all other cities, is7 business days.
- 7-Day Return Policy
If you discovered that the item you ordered was defective, you should return it within 7 days after purchase. You do this by calling any Jamboshop customer service number, which may be found on our website, and specifying whether you want a replacement or a refund. Any return process that begins after 7 days will be refused. However, if it is defective, it may be covered under warranty but before you make a purchase, please check to see if the product has a warranty.
- Return Pickup Timeline
The return pick-up window spans the period of time between the day you request a return and the day a delivery person collects the item you want to return. Additionally, the item will only be available for pickup twice in Nairobi within 1 to 3 working days. These deadlines also hold true if you deliver your returns to a pick-up location.
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